THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

THIS DOCUMENT IS PUBLISHED IN ACCORDANCE WITH THE PROVISIONS OF RULE 3(1) OF THE INFORMATION TECHNOLOGY (INTERMEDIARIES GUIDELINES) RULES, 2011 THAT REQUIRES PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY AND TERMS OF USE FOR ACCESS OR USAGE OF THIS WEBSITE.

By utilizing any of the Services, you consent to adhere to these Terms of Use and utilize the Services in accordance with them. PLEASE READ THESE TERMS OF USE CAREFULLY. IF YOU DO NOT AGREE TO BE BOUND BY (OR CANNOT COMPLY WITH) ANY OR ALL OF THE TERMS OF THE AGREEMENT, DO NOT CHECK/CLICK THE "I AGREE" BOX, DO NOT COMPLETE THE REGISTRATION PROCESS, AND DO NOT ATTEMPT TO ACCESS OR USE ANY SERVICES. You expressly represent and warrant that you will not use these Services if you do not understand, agree to become a party to, and abide by all of the Terms of Use. Any violation of these Terms of Use may result in legal liability upon you. Nothing in these Terms of Use should be construed to confer any right(s) to any third party or any other person.

1Plan1Assist facilitates and assists users in finding and comparing doctors and healthcare providers in specific locations, providing this service in good faith to bridge the information gap between patients and doctors. We, 1Plan1Assist, operate and manage www.1plan1assist.com and its subdomains (collectively referred to as the "Website").

The 1plan1assist Helpdesk is accessible at any time between 10 am and 5 pm on all days, excluding national holidays. Please be aware that certain Services may not be accessible on Sundays. The contact number for the helpdesk is:  8838134707

It is hereby stated that the Company does not operate as a merchant, manufacturer, or provider of medical services, except for its provision of virtual health services. The Company does not make any express or implied representations or warranties regarding the description, quality, suitability for any specific purpose, effectiveness, or any other aspect concerning the Services. Additionally, the Company disclaims any implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose or use, or non-infringement. Furthermore, the Company does not authorize any individual to make warranties on its behalf. Both the Company and any third-party Medical Service Provider, accessed in conjunction with the Services, reserve the right to adjust their charges at any time.

SERVICES OFFERED BY 1PLAN1ASSIST ARE NOT HEALTH INSURANCE POLICIES

By utilizing any of the Services, you hereby unequivocally consent, subject to the provisions of applicable law, for the Company or its representatives to contact you via telephone, SMS, or any other mode regarding the Services, as well as for the promotion of its services and products, regardless of whether your mobile number is registered with the DND/DNC registry. Furthermore, you hereby unconditionally consent to the Company or its representatives sending you a welcome kit via SMS/Email/whatsapp or any other mode at the sole discretion of the Company, and you have no objection to this. You agree that your provided mobile number shall be used as your default contact number for receiving the welcome kit, whether through SMS/whatsapp. It is your responsibility to ensure that the contact details you provide are correct.

Coupons / Voucher / Offers / Services issued to you by Company as part of the Services SHALL UNDER NO CIRCUMSTANCES BE REDEEMEDABLE FOR CASH AT ANY TIME.

The views and suggestions expressed by Medical Service Providers in the course of providing the Medical Services shall in no manner be construed as an endorsement by Company. Company shall not be responsible in any manner whatsoever for any act, omission, treatment, diagnosis, advice, view, suggestion or opinion, whether medical or nonmedical, professional or non-professional of any Medical Service Provider for any reason whatsoever.

The Terms of Use, any Specific Service Terms, the Medical Service Providers’ own terms of service and the Services may periodically change, thus you are hereby requested to call our customer service call centre or visit our website to check these before making an appointment.

ZUMBA/ONLINE FITNESS CLASS

By signing this waiver, I acknowledge the inherent risks associated with participating in Zumba/Online Fitness class , including muscle strains, sprains, falls, and cardiovascular complications, due to its physically demanding nature involving aerobic exercise and dance movements. I understand that online Zumba / online fitness classes may have limitations compared to in-person instruction, with the instructor potentially unable to provide real-time corrections or observe movements as effectively. Therefore, I agree to take responsibility for my own safety and exercise caution during online sessions. Furthermore, I certify that I am in good physical health and have consulted with a healthcare professional if needed, ensuring that I can safely participate in Zumba/Online fitness  classes without any medical conditions posing a risk.

VIRTUAL CONSULTATIONS

Here is a list of all virtual consultations and how they work in 1Plan1Assist. To make an appointment for a "Virtual Consultation," call the 1Plan1Assist Helpdesk and confirm your appointment with the appropriate specialist (Dental, Physiotherapy, Nutritionist, General Physician, etc.), mentioning your preferred video call method for real-time consultation. An appointment will be scheduled based on mutual convenience, and you will receive a confirmation email or message with detailed instructions. The Store-and-Forward Method involves sending recorded health information (e.g., radiographs, photos, videos, lab results) via email or WhatsApp to 1Plan1Assist, which we use to evaluate the patient's condition. If abnormalities are detected, our doctors will contact the patient or send a prescription via email.

Appointments must be arranged in advance, and any cancellations or rescheduling requests must be submitted within 2 hours prior. We are dedicated to upholding the confidentiality and privacy of your information in accordance with applicable laws and regulations. You agree to furnish accurate information and conduct yourself professionally during consultations. We retain the right to decline or terminate services if deemed necessary. The company shall not bear any responsibility for any act in any manner whatsoever.

We reserve the right to accept or refuse any Services mentioned in our Terms of Use per Clause 4 and may cancel any Services at any time before or during provision. Scheduled consultations may be cancelled if the concerned doctor or surgeon is unavailable. Service provision is at our sole discretion, without liability. We may add, delete, modify, suspend, discontinue, or revise Services or their methods without prior notice. However, we are not liable for changes made by surgeons, doctors, medical establishments, labs, hospitals, post-operative care providers, or pharmacies on their respective websites.

1. PAYMENT ON WEBSITE / LINK

The 1plan1assist Website allows online payments through a third-party gateway. Choosing to pay online directs you to this gateway, governed by its terms, conditions, and privacy policy. 1plan1assist is not liable for transaction failures, bank or credit card issues, or third-party site performance failures. We are also not responsible for any loss or damage from transaction authorization declines or acceptances for any reason.

INFORMATION UPLOADED BY USER ON THE WEBSITE

You may share your medical information with us to assist our consultants in reviewing your history. While 1plan1assist prioritizes security, sharing information is at your own risk. By uploading or disclosing your information, you consent to its storage on 1plan1assist's servers, retained as needed to fulfil services. Upon account deletion, your information will be removed, though some latency may occur. We may retain data to comply with legal obligations, resolve disputes, or enforce agreements.

The Company reserves the right, at its sole discretion and without obligation, to enhance, correct errors or omissions in, any aspect of the Services or any voucher issued by the Company, and to update information periodically. The Company may refuse, limit, suspend, modify, or terminate any Service provision at any time for any reasonable cause without any liability. Additionally, the Company reserves the right to amend the Terms of Use without prior notice. Any additional terms, disclaimers, privacy policies, or other policies applicable to specific Services or areas are considered part of these Terms of Use. By agreeing to these Terms of Use, you also agree to the specific terms applicable to each Service, which can be found at website : www.1plan1assist.com

CANCELLATION : If a member wishes to cancel or terminate their membership, they may do so by calling the company or sending an email within the first seven days from the date of payment and the amount paid by the member shall be refunded by the way of electronic transfer . Post the expiry of the 7 days, from the date of payment. Member, no refund shall be made to the Member, in any case whatsoever.

In case of cancellation, Company’s cancellation policy will be applicable, and in case of approval of cancellation, Company shall only refund the 1plan1assist Company product’s standard amount & shall not be responsible for reversing or refunding any interest processing fee charged by the credit card holder’s credit card issuing bank.

Redressal of Grievance

This Agreement defines the terms and conditions under which you are allowed to use the Website and describes how we will manage your account while you are registered as a member with us. If you have any grievances, queries, claims, or complaints about any part of the Agreement, please contact us at support@1plan1assist.com. We will resolve the issue within 30 days from the date of receipt.

Intellectual Property Rights

All intellectual property used on the Website remains our exclusive property. The materials on the Website may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted, or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other methods.